Redesigning Mental Health Services

Star Health is a leading provider of community health services in Victoria. Given the seismic changes occurring to the funding of community mental health services in Victoria, Star Health engaged Impact Co. to assist it to define its future role, ensuring that it can balance positive consumer outcomes with financial sustainability into the future.

Approach & Outcomes:

Through working extensively with key members of the Star Health mental health service, the Impact Co. team developed recommendations to guide the future of the service. These recommendations provide Star Health with a blueprint to transform its current suite of mental health services so that they are fit-for-purpose for the new funding schemes and emerging consumer needs.

Key activities:

  • Consumer journey mapping
  • Consumer consultations
  • Strategy development
  • Workshop facilitation
  • Change management
  • Coaching/mentoring
Jamie Green